Sales, Returns & Product Warranty Policy

1) Accessories & Retail Items (Cases, Cables, Chargers, Plugs, etc.)

• Change of mind returns: we may accept returns within 14 days of purchase only if the item is unused, in original packaging, and in a resaleable condition.
• Opened or used items may be refused or offered an exchange/store credit at our discretion.
• Faulty accessories: if an accessory is faulty, we will offer a replacement, repair, or refund depending on the issue and stock availability.
• Faults caused by misuse, accidental damage, liquid exposure, incorrect chargers/adapters, or improper use are not covered.
• Non-returnable items (unless faulty): screen protectors once opened/fitted, adhesives/consumables, and special-order items ordered specifically for you.

2) Screen Protector Fitting Policy

• Screen protector fitting is a service. Once fitted, it is considered used.
• If there is an issue immediately after fitting (for example major misalignment or dust trapped due to fitting), return as soon as possible and we will inspect.
• We cannot guarantee perfect results on screens that are cracked/chipped, heavily scratched, lifting at the edges, or certain curved screens where slight lift can occur.
• Damage after leaving the shop (drops, pressure, keys in pocket, liquid) is not covered.

3) Refurbished / Pre-Owned Devices Warranty (6 Months - UK Only)

• Warranty length: refurbished/pre-owned devices sold by ITSolutions include a 6-month warranty from the date of purchase (UK only).
• What is covered: hardware faults that occur under normal use and are not caused by accidental damage.
• What is not covered: accidental damage (drops/cracks/impact/bending/pressure), liquid/water damage, short circuits (including those caused by liquid exposure, power surges, faulty chargers/cables or other external electrical faults), unauthorised repairs/tampering, software/app/update issues, account/passcode issues (Apple ID/Google), cosmetic wear consistent with used condition and/or noted at sale.
• Battery performance/health: batteries naturally degrade and are not guaranteed to a specific percentage unless explicitly stated on the receipt.
• Warranty process: the device must be returned to ITSolutions for inspection. Customers are responsible for bringing the device into the shop or arranging postage/courier at their expense.

4) New Devices - Manufacturer Warranty & Support

• Where new devices are sold, they are typically covered by the manufacturer warranty (where applicable).
• We can assist with diagnostics and guidance, but warranty decisions may sit with the manufacturer.
• Accidental damage, liquid exposure, misuse, or tampering are not covered.

5) Special Orders

• For items ordered specifically for you (special colour/model/accessory/part), a deposit may be required.
• Special orders are usually non-refundable once the order is placed, unless the item arrives faulty.

6) Data & Privacy (Devices Returned or Assessed)

• Customers are responsible for backing up data and removing accounts/passwords before returning any device where possible.
• We are not responsible for data loss.

Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.