Repair Terms & Repair Warranty

1) Repair Warranty (12 Months - UK Only)

• All repairs include a 12-month warranty covering only the specific part(s) we replaced and the labour related to that repair.
• The warranty is valid in the United Kingdom only, is non-transferable, and applies to the original customer and device.
• Warranty claims: proof of purchase (receipt/invoice) is required. The device must be inspected and tested by us before warranty coverage is confirmed.

Warranty exclusions (not covered)

• Liquid/water-damage repairs (no warranty offered).
• Any new damage after repair: drops, cracks, impact damage, bending, or pressure damage.
• Liquid exposure after repair (including moisture/condensation).
• Software issues, updates, apps, settings issues, malware/viruses.
• Account/security issues (Apple ID/Google lock), forgotten passcodes/passwords.
• Faults unrelated to the repaired part, including other components failing later.
• Devices opened, modified, repaired, or tampered with by a third party after our repair.

2) No Diagnostic Fee

• We do not charge a diagnostic fee for assessing most faults and providing a quote.
• If specialist work is requested (for example advanced board-level investigation or data recovery attempts), any charge will be explained and agreed before we proceed.

3) Data & Backup Responsibility

• You are responsible for backing up your device before repair.
• We are not liable for any data loss (photos, messages, contacts, files), whether due to existing faults or repair processes.
• Where testing requires passcodes/accounts, you may need to provide access. If you choose not to, testing may be limited.

4) Pre-Existing Faults & Device Condition

• Devices may arrive with pre-existing faults (for example weak batteries, bent frames, prior repair damage, or intermittent faults).
• We are not responsible for issues caused by pre-existing damage, wear, or previous repairs.

5) Previously Repaired / Tampered Devices

• If a device has been previously opened, repaired, modified, or has missing screws/parts, repairs may take longer and may cost more.
• We may refuse repairs that are unsafe or uneconomical.

6) Liquid-Damaged Devices

• Liquid damage can cause ongoing corrosion and unpredictable failure.
• Liquid/water-damage repairs are carried out on a best-effort basis and are excluded from warranty.

7) Parts Used

• Parts may be genuine, OEM, refurbished, or high-quality aftermarket depending on availability and customer preference.
• If you require genuine parts only, this must be agreed in advance.

8) Repair Times & Testing

• Time estimates are provided in good faith and may vary depending on parts availability and device condition.
• We perform basic functional checks where possible after repair.

9) Call-Out / Pickup & Drop-Off Service

• Call-out and/or pickup & drop-off is available in selected areas (subject to availability).
• Any call-out/pickup fees and time windows will be agreed at booking.

10) Postage / Courier Repairs (Customer Expense)

• If you post your device, you are responsible for all shipping costs (to and from us), secure packaging, and using tracked/insured shipping (recommended).
• We are not responsible for loss or damage in transit when shipping is arranged/paid by the customer.

11) Payment Terms

• Full payment is required upon completion of the repair and before the device is returned (in-store, pickup/drop-off, and postal repairs).
• For special-order parts or high-cost repairs, we may require a deposit in advance before ordering parts or beginning work.

12) Collection & Storage

• Devices should be collected/returned promptly once you are notified.
• Devices left uncollected may incur storage charges. After 30 days, we may dispose of devices following reasonable attempts to contact you and in line with applicable UK rules.

Statutory Rights

Nothing in these terms affects your statutory rights under UK consumer law.