Privacy Policy
ITSolutions • 18 Crowhill Road, Bishopbriggs, Glasgow G64 1QY
Phone: +44 7578 331363
This privacy policy explains how we collect and use your personal information when you contact us, book a repair, use our call-out/pickup service, or purchase goods/services from us.
What information we collect
- Your name, phone number, and (if provided) email address
- Your address (if required for pickup/call-out or returns)
- Device details (e.g., model, serial/IMEI where relevant), repair details, and booking notes
- Payment and invoice details (we do not store full card details)
- Any messages you send us (e.g., SMS, WhatsApp, social media)
Why we collect it
- Book and manage repairs and purchases
- Contact you about your device (updates, approvals, collections/returns)
- Provide warranty support and keep service records
- Process payments and issue receipts/invoices
- Improve our service and help prevent fraud
Legal basis
We process your data because it is necessary to perform a contract (e.g., completing a repair or sale), meet legal obligations (e.g., accounting/tax records), and support our legitimate interests (e.g., customer service, security, record keeping).
Who we share it with
We only share information when needed, for example with:
- Payment providers (to take payment)
- Delivery/courier services (for postal repairs/returns, where used)
- Service providers we use for booking or communications (where applicable)
We do not sell your personal data.
How long we keep it
We keep records only as long as necessary for repairs, warranty support, and legal/accounting requirements.
Your rights
You can ask to access, correct, or delete your personal information, and you can object to certain processing. To make a request, contact us on the number above.
Contact
ITSolutions
18 Crowhill Road, Bishopbriggs, Glasgow G64 1QY
Phone: +44 7578 331363